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Privacy Policy | Cordate Healthcare

We are committed to complying with the Data Protection Act 1998 and have published this guide to help you understand how and why we collect information from you, to whom such information is disclosed and what your rights are. You can access our Website home page and browse our site without disclosing your personal data.

However, when you register with us you will be asked to provide certain information about yourself.

What information do we collect and how do we obtain it?

We receive information in one of two ways either directly from you when you register with us or from a third party such as credit reference agencies (for example to assess your credit rating).

If you register with us you will be asked to provide certain information such as your name, address, details of your credit card (only if you are paying by credit card), telephone number and email address so that we can process and fulfill your order, notify you of your order status and inform you of special offers and promotions.


Cordate Healthcare will occasionally notify you of news, promotions and special offers using newsletters.

We use the Vertical Response newsletter system to deliver the emails and operate a double opt in system for adding email addresses to our database, ensuring that you only get added to the database if you want to. We offer an automatic unsubscribe option within the email itself.

Using the Vertical Response system allows us to remain within anti-spam laws and to operate appropriately. We value your privacy.

How do we use your information?

We use the information that we collect about you to:
 »  Process your orders;
 »  Manage your account – see may also "Use of credit reference agency information"
 »  Administer this website;
 »  Monitor customer traffic patterns and site usage to help us develop and improve the design and layout of the site;
 »  Notify you about enhancement to our services, such as changes to the website, new services and special offers that may be of interest;
 »  If you have given us permission to send you information about our products and services by telephone, e-mail or in writing, you agree that by doing so we are not in breach of the Telecommunications (Data Protection and Privacy) Regulations 1999 or the Direct Marketing Association (DMA) Code of Practice.

We may also use your information for payment recovery or fraud and debt tracing.

Who do we disclose the information we collect to?

We use information about you for purposes other than the provision of a website shopping facility. As a result we may disclose your information to:

Legal and debt recovery representatives for debt collection and debtor tracing purposes.

Reputable companies to fulfil your order or process your data on our behalf.

Disclosure of information

Cordate Healthcare will not share your information with companies outside of our organisation for marketing purposes. Please be aware that if we are requested, by the police or any other regulatory or Government authority investigating suspected illegal activities, to provide your information and/or use your information, we are entitled to do so.

Keeping in touch with you

We want to keep you up to date with information about new ranges, special offers and improvements to this site.If you decide you do not want us to contact you, you can request that we stop using your information and that we stop sending information to you.

You may continue to receive mailings which are already on route to you for a short period of time while your request is being dealt with.

What about cookies?

Our online ordering system uses a cookie to record a unique reference on your computer so that we can keep track of your order as you use the system. This cookie, that is saved to your system, is only valid for a single visit and each new visit will result in a new cookie overwriting any previous that were generated on previous visits to our site. If your internet browser is set to reject cookies or if your network firewall won't allow them then unfortunately you will not be able to use our online store. Please refer to your internet browser help file to see how to enable cookies on your p.c. In order that we can monitor and improve the site we may gather certain information about you when you use it, including details of your domain name and IP address, operating system, browser, version and the website that you visited prior to this site. This may involve the use of a cookie that will not expire at the end of your browsing session.

Your rights under the Data Protection Act 1998

You have a right to access the personal data that we hold on you. If you would like to see a copy please send a £10 fee and a written request to us quoting Security and Privacy Enquiry.

If you think the information we hold on you is incorrect please contact us quoting Security and Privacy Enquiry.

Monitoring Communications

As part of our efforts to make further improvements to the service we provide to our customers, telephone calls to and from our company may be recorded or monitored and used for training purposes. To protect the operation of our computer systems we monitor incoming and out going email.

Contact Us

If you have any questions relating to this policy or the use by Cordate Healthcare of personal data please contact us quoting Security and Privacy Enquiry.